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1. Main Function of the Role

The Branch Manager is responsible for overseeing the operations of the Katima Mulilo branch, ensuring smooth day-to-day management, driving sales, and leading a team to achieve organizational objectives. This role involves managing retail operations, stock control, financial administration, staff performance, and maintaining excellent customer service standards while complying with company policies and statutory regulations.

 

2. Key Performance Areas

• Oversee accurate receiving, storage, picking, dispatch, and related administration in line with company procedures.
• Maintain high housekeeping standards and effective stock control, including stock counts, replenishment, obsolete stock management, and claims handling.
• Monitor and resolve picking errors, product code discrepancies, and pricing inaccuracies, providing feedback to relevant departments.
• Contribute to sales and marketing strategies, identify new business opportunities, and maintain strong relationships with key account customers.
• Ensure retail space is optimally utilized, with neat, secure, and visually appealing product displays and promotions.
• Support human resource functions, including job descriptions, performance management, staff records, appointments, and disciplinary matters in line with company policy.
• Oversee financial administration, including monthly reporting, cash control, expense approval, credit control, and compliance with procurement and banking procedures.
• Maintain effective communication with Finance, Human Capital, Compliance and other departments to ensure accurate document flow and cost control.
• Ensure compliance with health, safety, and security standards to safeguard stock, customers, and staff.

 

3. Qualifications and Experience

• Grade 12 plus a Diploma in Sales & Marketing, Business Management, or related field.
• Minimum of 5 years retail experience, with at least 3 years in a middle management role.
• Proven track record in sales with the ability to develop and execute strategies that drive revenue growth.

 

4. Skills and Attributes

• ​The ability to lead, inspire and motivate a team to achieve success.
• Proficient in English (reading, writing and speaking abilities).
• Proficiency in Microsoft Office and other IT-related functions.
• Strong negotiation skills and knowledge of human resource management policies.
• A customer service mindset. Excellent communication and interpersonal skills. Demonstrate high levels of integrity, accuracy, punctuality and emotional maturity.
• The ability to think on your feet and make sound decisions.
• Commitment to the cause & professional in executing your duties.

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