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Main Function of the Role
The Cashier will be responsible for processing sales transactions accurately and efficiently, maintaining a balanced cash drawer, and delivering excellent customer service. This role requires high levels of accuracy, punctuality, and a strong commitment to customer satisfaction. The ideal candidate will be punctual, accurate in handling money, and capable of maintaining high standards of customer care in a fast-paced, hands-on environment.

Key Performance Areas

• Greet customers warmly and assist with inquiries or concerns.
• Process cash, credit, debit, and other transactions using POS systems.
• Ensure accurate cash handling and reconciliation at the end of each shift.
• Follow store policies and procedures, especially related to returns, exchanges, and fraud prevention.
• Communicate effectively with team members and supervisors.
• Process cash, card, account, and trade credit transactions accurately using the POS system.
• Ensure correct invoicing and customer account referencing, especially for trade clients.
• Balance cash drawer and complete daily reconciliation with minimal discrepancies.
• Work closely with yard staff and the sales team to coordinate order pickups and deliveries.
• Handle product queries, returns, and exchanges according to company policy.
• Maintain a tidy and organized counter area.
• Report any discrepancies, suspicious activities, or process issues to the Branch Manager.
• Execute tasks that might be given, required, or expected from Management.
• Assist in store stocktaking as and when required.

 

Key Performance Indicators (KPIs):

KPI	Actions	Score
Punctuality	On-time arrival daily. Be work ready at workstation 10 min before doors open.	20%
Cash Handling Accuracy	Minimum variance in Cash Balancing per shift.	40%
Transaction Speed	Transaction time per transaction to be ≤ 4 minutes.	10%
Customer Satisfaction Score	≥ 95% Positive Customer feedback as per CSI ratings.	15%
Error Rate in Transactions	≤ 1% Transaction errors (e.g., wrong change given back to customer).	15%

Qualifications and Experience

• High school diploma or equivalent.
• Previous cashier or customer service experience preferred.
• Strong attention to detail and numerical accuracy.
• Excellent communication and interpersonal skills.
• Reliable and punctual with a strong work ethic.
• Ability to handle stressful situations professionally.

Skills and Attributes

• High level of accuracy and attention to detail.
• Strong numerical and reconciliation skills.
• Excellent customer service orientation.
• Good communication and interpersonal skills.
• Dependable, punctual, and team-oriented.
• Ability to work efficiently under pressure.

Working Conditions

• Fast-paced retail environment.
• Must be able to stand for extended periods.
• May require evening, weekend, or holiday shifts.
• May be required to work overtime.

 

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