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Role Responsibilities

Customer Engagement and Needs Assessment

• Proactively engage with customers in person, over the phone, or via digital channels to understand their financial needs and goals.
• Conduct needs assessments to identify opportunities for selling suitable financial products and services.
• Build rapport with customers to establish trust and long-term relationships.

Product Promotion and Sales

•  Present and explain the features and benefits of various retail financial products.
• Tailor product recommendations based on individual customer profiles and financial objectives.
• Close sales by guiding customers through the application process and ensuring all necessary documentation is completed.

Customer Service and Support

• Provide high-quality customer service by addressing customer inquiries, resolving issues, and offering ongoing support.
• Ensure a seamless onboarding process for new customers.
• Follow up with customers post-sale to ensure satisfaction and identify any additional needs.

​​Cross-Selling and Upselling

• Identify opportunities to cross-sell additional products and services to existing customers, such as insurance.

Sales Planning and Execution

• Develop and execute a personal sales plan to meet or exceed sales targets and key performance indicators (KPIs).
• Track and report on sales activities, pipeline development, and results to management.
• Participate in sales meetings, training sessions, and product briefings to stay informed about new offerings and market trends.

Market Research and Competitor Analysis

• Stay informed about market trends, competitor products, and customer preferences to enhance sales strategies.
• Provide feedback to management and product teams regarding customer insights and potential product improvements.

Compliance and Risk Management

• Adhere to all internal policies, procedures, and regulatory requirements to ensure compliance in all sales activities.
• Conduct due diligence to verify customer information and prevent fraud or financial crime.

Qualifications & Experience

• A Bachelor’s degree in finance, business administration, marketing, or a related field is generally required.
• 5 years of experience in a sales role within the financial services industry, preferably in retail banking or consumer finance.
• Proven track record of meeting or exceeding sales targets and KPIs.
• Experience in customer service or client relationship management is highly beneficial.
• Background in dealing with a variety of retail financial products.

 

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