TEAM MANAGER
We are currently looking for more amazing people to join the Sigma Family as a Team Manager. Before we tell you more about this opportunity, let us share why you should join us at Sigma.
Who are the Sigma Family?
💚 At Sigma, we are different and recognised in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.
What Your Day-to-Day Will Look Like:
📞 You’ll be working onsite and lead a team of advisors. You’ll be reporting into a Service Delivery Manager, and will be responsible to lead, guide, coach and support the team to achieve their KPIs. You will coach and develop your team to thoroughly unpack the customers situation to provide collections & insurance support. You will follow up on attendance and agree on set goals with team members covering performance, quality, and development areas. You will focus on career and skills development of team members. You will deal with people related problems, such as absences and disciplinary matters. You will drive the achievement of targets by keeping your team members engaged and driven. You will manage staffing needs, productivity and quality. You will manage employees by ensuring continuous communication, feedback, motivation and driving our Sigma values. You will deliver accurate reporting and ensure company policies and procedures are communicated to the team.
Minimum Requirements:
- Matric (Grade 12) or equivalent qualification
- BPO experience within an international BPO (essential)
- Must have 1 - 2 years Team Management experience within a BPO environment
- Sales / Insurance / Financial services experience an advantage
- Must be able to display a strong sense of resilience whilst under pressure
- Must have a good command for the English language (written and verbal)
- Must have a strong customer service background
- Must be willing to work rotational shifts
Simple and Straight Forward Recruitment.
📩 We don’t see the value in making candidates jump through hoops. Once you’ve sent us your CV, if we think we have a suitable position for you, we’ll contact you for a short telephone conversation. If you seem like a potential new member to the Professional hire team, you will then be invited to one of our Talent Sessions or a 121 interview.
If you like the sound of being part of the Sigma Family, then don’t wait and get applying!